FREQUENTLY ASKED QUESTIONS (FAQ)

Q: How can I tell if there's inventory on the item I'm interested in?
A: On the first screen in which the item appears, in the column next to the item's Model No. you will either see In Stock
or an estimated delivery date (ie: 2 to 3 weeks delivery). Or on the item page with all the product information you will see Availability
at the top of the page with the Model No and Description.

Q: What are my transport or customs charges?
A: At the bottom of every web page you can click on the tab called Shipping Charges. This will bring you to a page with maps of the 
United States and Canada. Each map is divided into sections and as you point your mouse to the destination of your choice your shipping charge appears. 
All prices include Shipping, Duty and Brokerage. If you are placing an International order, we will add current UPS rates to your order.

Q: How do I know if I am getting a special price if I buy more that one item?
A: On some items we do offer volume pricing discounts.
On the item detail page change your quantity from 1 to the quantity of your order and press Recalculate.
You can then see Your Price Each and Your Total Price.

Q: After I proceed to checkout I get 3 options. How do I know which to choose?
A: The first option Login is for returning customers that have already created an account.
The second option Register is for customers that will be returning to place additional orders with us.
The advantage of this option is that you can see your purchasing history and we can let you know as new products become available or upcoming specials.
Your account information will be stored for you therefore saving you time on future orders.
The third and last option Continue without Registering is for customers that simply want to place their order and put it on their credit card
without having to register for an account.

Q: I need an official invoice for my expense report. How can I get this?
A: When your order is sent to you, it has a printed copy of your invoice for your files. If you've misplaced this and require a copy,
simply send us an e-mail along with what you ordered and we will send you a pdf of your invoice.

Q: On the checkout page I'm being asked for a PO#, what do I put?
A: If you don't have a PO# simply put your first name and today's date.

Q: What happens if I want to return part or all of my order?
A: You should be 100% satisfied with every product you select. If for any reason you are not, we will give you a choice of a full credit, equal exchange, or your money back. Simply return the item in new condition and you won't pay a re-stocking fee (on regular stock items).

Q: What is your privacy policy?
A: Our customers' privacy is a top priority for us. This website uses Google Analytics to help analyse how visitors use this site. Google Analytics uses "cookies", which are small text files placed on your computer, to collect standard internet log information and visitor behaviour information in an anonymous form. No personally identifiable information is collected about you unless you explicitly submit that information via a fill-in form on this website. The anonymous information generated by Google Analytics cookies about your use of this website (including your IP address) is transmitted to Google. This information is then processed to compile statistical reports, used to evaluate visitor usage so that we can optimise the content to better meet your needs. In summary, your anonymity is safe and we respect the Anti-Spam Legislation. That is our commitment to you as a valued reader and potential client.

We use Google AdWords Remarketing to advertise Reed across the Internet. AdWords remarketing will display relevant ads tailored to you based on what parts of the Reed-Direct.com website you have viewed by placing a cookie on your machine. THIS COOKIE DOES NOT IN ANYWAY IDENTIFY YOU OR GIVE ACCESS TO YOUR COMPUTER. The cookie is used to say "This person visited this page, so show them ads relating to that page." Google AdWords Remarketing allows us to tailor our marketing to better suit your needs and only display ads that are relevant to you.

How to Opt Out of Remarketing and Advertising If you do not wish to participate in our Google AdWords Remarketing, you can opt out by visiting Google's Ads Preferences Manager. You can also opt out of any third-party vendor's use of cookies by visiting www.networkadvertising.org/choices/

Have we not answered your question?
Simply e-mail us and we'll get back to you with the information you require.